TicketstotheCity - Support Blog

We're happy to announce the official release of version 2.11 of TicketstotheCity. Many of you have seen the updates over the last couple of weeks, if you haven’t here is a list of all of the updates, bug fixes and additions to this version

UPDATED: If a ticket price is set to $0 it is hidden on the purchase page.  This is helpful considering the following scenario:

Your group’s production has performances every Friday, Saturday and Sunday each offering an Adult and Senior priced ticket.  However, on the Thursday before the production begins you offer a special Preview of the upcoming show to VIPs, there is only one ticket price for this “first night” and you call it First Night.  To handle this you can now create three ticket prices when creating your venue: Adult, Senior and First Night.  By setting the First Night ticket price to $0 you ensure all of the performances for your event only show the Adult and Senior prices.  Next you would edit the one-time Thursday performance and set the actual price of the First Night ticket while setting the Adult and Senior prices to $0 to hide those options from your customers for that single performance.

UPDATED: If a customer has zero items in their cart the checkout page no longer shows the billing form, only a message stating their cart is empty.

ADDED: Status setting for Events, Event Dates, Ticket Packages and Donation Campaigns.  This allows you to prematurely close ticket sales.  You will find the new setting on each form (add and edit).

ADDED: Special Instructions.  A customer can now convey any special instructions to your group via a new text box on the checkout page.  These instructions (optional) will be visible on your notification email as well as the invoice page on both the account.ticketstothecity.com backend and buy.ticketstothecity.com.

ADDED: Report of ALL sales by date range.  You can now run a report of all sales (tickets, packages and donations) by date range in the Reports section.

BUG FIX: Modifying a venue section per event date.  There was a bug that affected Internet Explorer that upon editing multiple sections for the same date would cause the second - last tabs opened for editing become blank. 

BUG FIX: When deleting a ticket price the Ticket Pricing Overview grid now properly reloads and shows the current ticket pricing available.

BUG FIX: Packages Purchased List now shows customer purchases properly.

BUG FIX: Package restrictions now show up below the package information in the purchase page.

BUG FIX: Link to the main box office page no long shows up on the main box office page.

BUG FIX: Previously some customers confused the field asking for the name on their credit card with the name OF the credit card (i.e. Visa MasterCard, AMEX, etc.).  This caused some reports to list the name of the person making the reservation the same as the credit card type used to make the purchase.  We’ve added a check for this and added a custom error message explaining the proper name to use in the checkout form.  We’ve also clarified the text explaining what information is to be provided from “Name on the card” to “Your name on the credit card.”

BUG FIX: When updating account settings and the view header image tab is not opened the system attempted to update the non-existant tab and caused an error.

BUG FIX: Certain versions of Internet Explorer were inserting extra, invisible, characters at the end of text entered into text boxes.  These invalid characters were causing a failure when loading information to edit and has been corrected.

Footnotes

To view a list of all of our system updates or articles please visit our archives.