TicketstotheCity - Support Blog

Broken padlocks. Secured again.

UPDATE

After nearly 8 hours of back and forth with our registrar, including several sessions of finger pointing, the certificate issue has been resolved. One bit of silver lining from the last 24 hours is that in the chaos we upgraded our security package - just in case. Its not that we needed to, but the option was available and since we’re expecting large growth this next quarter following this week’s 3.0 rollout, we felt is was the right time.

Also, if you’ve been following the Microsoft/Danger personal data loss fiasco (hopefully you weren’t one of those affected that lost all your data), we wanted to drop a note here and re-interate that all of your data for TicketstotheCity sales is backed up on a daily basis to two different locations. So, in the event of a database or hardware loss you won’t loose all of your sales information. Too bad Microsoft wasn’t interested in backing up their customer’s data with the same amount of care.

Previously...

So last week our Secure Certificate was automatically renewed through our registrar, only today we discovered that they didn’t reissue the certificate. So, what does this mean? Well really nothing that will affect transactions, however your patrons might get a notice saying the site can not be validated, meaning the certificate is out of date.

We’ve been working all day to rush the certificate through re-certification - a process that normally takes two days - and we hope to have that annoying message removed by tonight when we have the new certificate in-place.

Footnotes

To view a list of all of our system updates or articles please visit our archives.